Terms & Conditions

Thank you for considering Xanview as a trusted security partner. By using Xanview's products and services (Goods, Services, and Software), you agree to the entirety of the terms and conditions below.

Platform User Terms

  1. We (Xanview Limited) are registered in England and Wales under company number 06980729 and have our registered office at Kemp House, 156 - 160 City Road, London, England, EC1V 2NX.
  2. Our site is operated by Xanview Limited (We). We are registered in England and Wales under company number 06980729 and have our registered office at Kemp House, 156 - 160 City Road, London, England, EC1V 2NX.
  3. Definitions
    • Footage: footage from one or more of a Timeline User’s video surveillance cameras, via PCs, laptops, tablets and smart phones where the video surveillance cameras have been connected to the internet by a Supplier via a Timebox
    • Installer: one of our approved installers
    • Intellectual Property Rights: as defined in clause 56
    • Our site: our Timeline website
    • Services: the services available to you via our site including but not limited to Cloud Backup Storage, TimeLine Plus and other subscriptions
    • Software: the software contained on the Timebox
    • Timeline Account: a personal Timeline account allocated by us to a Timeline User.
    • Timeline User: a registered Timeline User who has purchased a Timeline box from an Installer, or who has been registered to a Timeline account.
  4. These terms tell you the rules for using our site.
  5. Our site can only be accessed by one of our approved Installers and also Timeline Users. As a Timeline User you will have been allocated with a personal Timeline Account. By doing so you have agreed to purchase, via your Installer, one of our Services, or unless in exceptional circumstances, Xanview has agreed in writing to liaise directly with the Timeline User.
  6. Our site is a web and also app-based application that enables Timeline Users to view and manage the Footage from one or more of their video surveillance cameras, via PCs, laptops, tablets and smart phones where the video surveillance cameras have been connected to the internet via a Timebox installed by an Installer and the relevant service purchased from us by you via your Installer. It may also be integrated into other security devices including alarms and access controls.
  7. When you purchase a TimeBox, you will be registered as a Timeline User. A Timeline User will be allocated a personal Timeline Account and will be requested to choose a password in that respect when you first access our site. As a Timeline User you are solely responsible for maintaining confidentiality and security of your password and you agree not to disclose the password to any other person.
  8. We have the right to terminate any Timeline Account and/or password at any time and disable your use of our site, if, in our opinion, you have failed to comply with any of the provisions of these terms.
  9. Provided that you have purchased and had installed by an Installer one of our Timeboxes, you may then access and view Footage.
  10. All Footage uploaded by you remains your property including any relevant copyright. By uploading Footage you grant to us a non-exclusive, perpetual, royalty, worldwide licence to access, store and use the Footage as required by us in order to provide you with the Services.
  11. The Services available to you via our site include but are not limited to Cloud Backup Storage and TimeLine Plus, which you may purchase as described on our site and as described in relevant marketing materials.
  12. We retain the right to vary the activity entitlement of Services without notice, subject to all such variations being applicable no earlier than the end of your current contracted Service period.
  13. By purchasing a TimeBox and the Services and registering as a Timeline User you represent and warrant that:
    • all registration information that you submit is truth and accurate in all respects;
    • you will maintain the accuracy of such information;
    • you are 18 years of age or older;
    • your use of our site does not violate any applicable law or regulation.
  14. By using our site and clicking on “I agree” when logging onto your Timeline Platform, you confirm that you accept these terms of use (including the software licence below) and that you agree to comply with them.
  15. If you do not agree to these terms you must not use our site.
  16. These terms of use are in addition to our Privacy Policy.
  17. You must also comply with the standards set out in our Acceptable Use Policy. Definitions used in these terms are applicable to our Acceptable Use Policy.
  18. We amend these terms of use from time to time and therefore advise that you check back periodically for any changes.
  19. We may update and change our Timeline site from time to time to reflect changes to the Services, the Timeline Users' needs and our business priorities.
  20. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
  21. You are also responsible for ensuring that all persons associated with you who access this site are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
  22. As a Timeline User you have been provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any other person.
  23. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
  24. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@xanview.com.
  25. If you print off, copy or download any part of our site in breach of these terms of use or gain unauthorised access to, hack into or gain unauthorised access to Xanview’s software code, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
  26. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
  27. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
  28. We process information about you in accordance with our privacy policy. By using our site you consent to such processing and you warrant that all personal data provided you for that purpose is correct.
  29. We maintain data centres in the United Kingdom and also the Netherlands.
  30. We do not exclude or limit in any way our liability to you where it would be unlawful to do so such as liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors.
  31. However, we hereby exclude our liability as follows:
    • we exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it;
    • we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
      • use of, or inability to use, our site; or
      • use of or reliance on any content displayed on our site.
    • In particular, we will not be liable for:
      • loss of profits, sales, business, or revenue;
      • business interruption;
      • loss of anticipated savings;
      • loss of business opportunity, goodwill or reputation; or
      • any indirect or consequential loss or damage.
  32. We do not guarantee that our site will be secure or free from bugs or viruses.
  33. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
  34. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
  35. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
  36. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
  37. You must not establish a link to our site in any website that is not owned by you.
  38. We reserve the right to withdraw linking permission without notice.
  39. The website in which you are linking must comply in all respects with the standards set out in our Acceptable Use Policy.
  40. In the event that we terminate your Timeline Account or otherwise disable your use of our site, on your request, Footage will only be returned to an IP address, or in the case of physical delivery, to a postal address, previously associated with you. Failure to pay the specified fee for the return of Footage, within 90 days of our request, will result in the Footage being destroyed.
  41. We reserve the right to retain a copy of any Footage that may be required to detect or assist in the prevention of a criminal offence.
  42. We give no warranty or assurance that our site may be lawfully viewed or content downloaded from outside of the United Kingdom.
  43. Save for some third party software incorporated in the Software, we are the entire legal and beneficial owner and licensor of the Software.
  44. We hereby grant you non-exclusive licence to use the Software to access our site.
  45. Your use of the Software shall be restricted to use in object code form for the purpose of accessing and using our site.
  46. You may not use the Software other than as specified in these terms.
  47. You have no right (and shall not permit any third party) to copy, adapt, reverse engineer, decompile, disassemble, modify, adapt or make error corrections to the Software in whole or in part.
  48. You shall indemnify and hold us harmless against any loss or damage which we may suffer or incur as a result of your misuse of the Software or our Intellectual Property Rights therein.
  49. You shall not:
    • sub-license, assign or novate the benefit or burden of this licence in whole or in part;
    • allow the Software to become the subject of any charge, lien or encumbrance; or
    • deal in any other manner with any or all of your rights and obligations under this licence.
  50. We may at any time sub-license, assign, novate, charge or deal in any other manner with any or all of our rights and obligations under this licence without giving you notice.
  51. We each confirm that we are acting on our own behalf and not for the benefit of any other person.
  52. You shall notify us as soon as you become aware of any unauthorized use of the Software by any person.
  53. We will provide you with maintenance releases from time to time.
  54. We do not warrant that your use of the Software or Services will be uninterrupted or error-free.
  55. You acknowledge that all Intellectual Property Rights in our site and the Software and any maintenance releases (and otherwise in relation to our site) belong and shall belong to us (or the relevant third-party owners (as the case may be)), and that you have no rights in or to the Intellectual Property Rights in the Software or our site other than the right to use it in accordance with the terms of this licence.
  56. For the purpose of clause 56, Intellectual Property Rights shall include patents, utility models, rights to inventions, copyright and related rights, trade marks and service marks, trade names and domain names, rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to preserve the confidentiality of information (including know-how and trade secrets) and any other intellectual property rights, including all applications for (and rights to apply for and be granted), renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist, now or in the future, in any part of the world.
  57. This licence shall automatically terminate in the following circumstances:
    • we disable your use of our site or terminate or suspend your Timeline Account;
    • you cease making payments to your Installer in respect of your use of our site; or
    • you commit a material breach of the terms of this licence.
  58. On the termination of this licence:
    • all rights granted to you under this licence shall cease;
    • you shall cease all activities authorised by this licence.
  59. Our address for the service of any notice is Xanview Limited, Kemp House, 152-160 City Road, London, EC1V 2NX, UK or such other address as we shall publish on our site.
  60. We may validly serve notice on you at the last email address notified to our site as being your contact email address.
  61. No failure or delay by us to exercise any right or remedy provided under this licence or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy by us. Furthermore, no single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
  62. If any provision or part-provision of this licence is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this licence.
  63. This licence and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
  64. We both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).

Integrator & Enduser Terms